Bibliografie

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Internetbronnen:

Amiti, M. & Shang-Jin, W. (2004), Demystifying Outsourcing. The numbers do not support the hype over job losses. IMF Working Paper, 4 pp,

URL: <http://www.imf.org/external/pubs/ft/fandd/2004/12/pdf/amiti.pdf>. (15/04/05)

Acerta Mini-enquête over HR outsourcing bij 225 Vlaamse organisaties, 2005, URL: <http://www.acerta.be/detail.asp?id=2888&wskid=6&site=1&type=169&taal=NL>. (23/03/05)

Lijst der afkortingen

E-HRM = Electronic Human Resources Management

ERP = Enterprise Resource Planning

ESS = Employee Self Service

FTE = Full Time Equivalents

HR = Human Resources

HR BPO = Human Resources Business Process Outsourcing

HRIS = Human Resource Information System

HRM = Human Resources Management

ICT = Informatie Communicatie Technologie

IMF = International Monetary Fund

KMO = Kleine en Middelgrote Onderneming

NGO = Non Gouvernemental Organisation

SLA = Service Level Agreement

SSC = Shared Service Centre

TCE = Transaction Cost Economics

VTO = Vorming, Training, Opleiding

WN = werknemers

VZW = Vereniging Zonder Winstoogmerk